Thank you for choosing the City of Peoria’s AM/PM, Summer Camp and Little Learners programs.   Our first and foremost priority is the safety and well-being of all of our participants.  With that in mind, we are always looking for ways to improve the program.

In an effort to maintain the highest quality standards of care, the Peoria Community Services Department will be making a change to the AM/PM, Summer Camp and Little Learners payment options.  Beginning this summer, site staff will no longer be accepting payments at the site.  We truly believe that this change will be beneficial to both you and your child.  Here are just a few of these benefits: 

Higher Focus on Participants

Currently, site staff spend approximately 10 - 13 hours a week (there are only 27.5 hours of care per week during the AM/PM school year) either taking payments or discussing payment related issues with parents.   By eliminating payments on site, your leaders can focus all of their attention to the care of your child.

Better Communication

We understand that the presence of staff at your child’s school is convenient for communication regarding your payments, however, the staff at your site do not have access to the proper tools (i.e. computer and accounting software) to address many payment related concerns which may often lead to miscommunication.  Now, payments and concerns will be addressed directly with trained billing staff so that you can be properly informed about your account.   Furthermore, communication with your site staff will be focused on what is most important, the welfare of your child.

More Time to Make Payments

By requiring payments directly with Customer Service staff, you now have three (3) extra days to make weekly payments!  Payments will be due on Monday of the current week instead of Thursday of the previous week, giving you more time to pay.

All other payment options will still be available to you.  These include: 

• RecConnect (on-line) – 24 hours/day, 7 days/week

• IVR (Automated telephone) –24 hours/day, 7 days/week.   For current payments only.  IVR is not available to make future payments or to place a credit on an account

• Quick Pay (automated credit card)

• EFT (electronic transfer from your checking account)

• Check, cash money order or credit card at the front desk of the Community Services Department

• Credit card payment over the phone with Customer Service Staff

We truly believe this change will result in a better program for you and your family.