Dial-A-Ride and American with Disabilities Act (ADA) Service
Reservations are required and will be accepted not later than 5:00 p.m. one business day before the ride date by calling (623) 773-7435. ADA trips must be reserved between one and fourteen days in advance. Please be aware that reservation requests may be denied due to system capacity limits.
Peoria Transit DAR and ADA Para-Transit Service Policies
City of Peoria Statement on Title VI Complaint Procedures
City of Peoria LEP Plan
City of Peoria Transit Coordinator
ADA Service Hours
Monday – Friday
4:30 a.m. – 9:00 p.m.
Saturday / Sunday / Holidays
6:00 a.m. – 10:00 p.m.
(Depending on fixed route hours of operation. Call (623) 773-7435 for more information).
After hours, please call (623) 693-1043 and leave a message if you wish to reserve an ADA trip.
Non-ADA Service Hours
Monday – Friday
6:00 a.m. – 6:00 p.m.
(No service on national holidays)
Reservations Center Hours Effective July 6, 2010
Monday – Friday
8:00 a.m. – 5:00 p.m.
Juniors/Seniors and Persons with:
Personal Care Attendant...No Cost
Children under 16 years of age must be accompanied by an adult.
Discount Travel passes available.
Peoria Dial-A-Ride was formed in 1989 to provide basic transportation services for the residents of Peoria. Since that time the Transit Division has tripled in size, provides greater services and completes approximately 30,000 transports annually.
Dial–A–Ride and ADA / Para-transit services use a shared ride concept that mixes elements of traditional bus service with characteristics of taxi cab service. In addition to our regular service, a special program called Dial–A–Ride Plus (DAR+) allows us to transport Peoria residents to the neighboring medical campuses of Sun City and Glendale (restrictions apply, please call (623)773-7435 for information).
Americans with Disabilities Act (ADA)
The Americans with Disabilities Act provides comprehensive civil rights protection for persons with disabilities. Signed into law in 1990, the ADA guarantees equal opportunity in the areas of transportation, employment, public services, public accommodation and telecommunications.
- Courteous curb-to-curb service
- Air conditioned late model vehicles with wheelchair accessibility
- Well trained and experienced staff and,
- Reservation services
Policy on Suggestions, Comments & Complaints
Peoria Transit seeks to provide its clients with safe, reliable, and customer-friendly service. We look forward to working with you to provide the best service possible. If you have a suggestion, comment, or a complaint about our services, please call our Transit Operations Supervisor at (623) 773-7449 or write to:
City of Peoria
8401 W. Monroe Street
Peoria, AZ 85345
Specific details will help us thoroughly address your suggestions, comments, or complaints in an expeditious fashion.
Please remember to include the following information when calling or writing to us.
- Name, address, and telephone number
- Location, Day and time of experience, if applicable
- Vehicle number and/or driver’s name / description, if applicable
- Dispatch / reservation agent’s name, if concerning a telephone conversation
- Explanation of incident, suggestion, or comment
Complaints received by Peoria Transit will be logged and numbered. They will be processed and forwarded to the appropriate authorities for investigation. If the supervisor or other support staff is not available, the call will go to voice mail and a response will be provided by the next business day. Complaints received by letter will be dated and answered in seven (7) working days. If the appropriate information is provided, the investigation will be completed within seven (7) working days (excluding Saturday, Sundays and holidays) and the client will be contacted by telephone and/or letter advising you of the finding of the complaint.
If the investigation cannot be completed within seven (7) working days, the client will be notified of the delay and advised when to expect a follow-up call to address their concern.
City of Peoria General ADA Information Point of Contact
Mary P. Schmidt
ADA / Para-Transit complaints may be directed to Valley Metro Customer Relations at (602) 253-5000, or TTY (602) 261-8208 or via e-mail at firstname.lastname@example.org.
For more information on the Americans with Disabilities Act (ADA) click here.