Citizen Satisfaction Survey
Measuring residents' opinions about city services, frequency of using city facilities and overall perceptions of quality of life, the Citizen Satisfaction Survey provides data that guides the city’s programs and budget from year to year.
Peoria’s most recent citizen survey was conducted by the National Research Center, which conducts the National Citizen Survey (NCS). Since the NCS was introduced in 2001, local governments in over 41 states have participated in conducting a survey of their own. This provides the ability to benchmark Peoria’s survey results against those from more than 400 jurisdictions throughout the country. Some local cities who participate in this survey include Scottsdale and Chandler.
Developed in partnership with the International City Management Association, the NCS is a tested, flexible, affordable, and efficient survey instrument that is tied closely with the organization's Center for Performance Measurement, of which Peoria is a member. Participation in that program allows Peoria to make apples-to-apples comparisons of particular services with other jurisdictions from around the nation.
2013 Final Survey Results & Report
2013 Presentation to the Peoria City Council
2010 Final Survey Results & Report
2010 Presentation to the Peoria City Council
2007 Final Survey Results & Report
2007 Presentation to the Peoria City Council
2004 Final Survey Results & Report
National Citizen Survey Presentation to Peoria City Council - April 23, 2013