Senior Transit Dispatcher
GENERAL PURPOSE
This position is responsible for developing daily routing
for Transit Drivers and along with other dispatch staff, act
as an interface between the Transit Section and customers of
the services that Transit provides.
DISTINGUISHING CHARACTERISTICS
This position receives general supervision from the Transit
Supervisor. Exercises supervision over Transit staff.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The duties listed below are intended only as illustrations
of the various types of work that may be performed. The
omission of specific statements of duties does not exclude
them from the position if the work is similar, related or a
logical assignment to this class.
• Provides general supervision and assistance to dispatch
personnel
• Assists Supervisor in developing performance evaluations
for Transit staff
• Receives telephone calls from the public, and other
agencies
• Dispatches appropriate employees and buses
• Operates base radio unit to communicate with other members
of the Transit section
• Accepts, investigates and resolves customer requests and
complaints and determines appropriate actions
• Provides information to customers of the Transit section
• Prepares bus routing daily according to established
priority criteria
• Operates and oversee a computerized route-scheduling
system
• Maintains status board showing current vehicle activity of
all transit vehicles
• Prepares and maintains records and monthly statistical and
narrative reports relating to Transit division activities
• Performs time keeping functions; prepares daily revenue
collection reports and prepares revenue for deposit
• Attends meetings as assigned by the Transit Supervisor or
in the absence of the Supervisor
• Performs typing, filing, record keeping, and other duties
as determined by the Transit Supervisor
• Performs the duties of a Driver as required
• Demonstrates continuous effort to improve operations,
streamline work processes and work cooperatively and jointly
to provide quality seamless customer service.
REQUIRED QUALIFICATIONS
High school diploma/GED equivalent and three years of
administrative experience in transit system operations,
which includes two years dispatching and/or supervision of
drivers. This classification requires the use of City
vehicles on City business. Individuals must by physically
capable of operating the vehicles safely, possess a valid
driver's license and have an acceptable driving record. In
addition, individuals are required to pass an Arizona
Department of Transportation physical exam and possess the
appropriate commercial driver's license; Arizona Commercial
driver's license with a “P” endorsement. Pre-employment drug
testing is required, and employees will be subject to
unannounced alcohol and drug testing as a condition of
continued employment. An equivalent combination of
experience and education that meet the required
qualifications may be substituted.
DESIRED QUALIFICATIONS
Prior experience in dispatch or other communications;
knowledge of operations, services, policies, traffic laws,
ordinances, rules, defensive driving techniques and driving
courtesies. Good understanding of operational
characteristics of computers and dispatch equipment.
PHYSICAL AND MENTAL DEMANDS
The physical and mental demands described here are
representative of those that must be met by employees to
successfully perform the essential functions of this class.
Reasonable accommodations may be made to enable individuals
with disabilities to perform the essential functions.
Physical Demands
Exerting up to 50 pounds of force occasionally. Sitting for
extended periods.
WORK ENVIRONMENT
Position is typically office or administrative work and is
not substantially exposed to adverse environmental
conditions.
FLSA Status: Non Exempt
Revised: 9/05
City of Peoria Arizona an Equal Opportunity Employer
DURING THE SELECTION PROCESS, ANY
APPLICANT REQUIRING ACCOMMODATION FOR A DISABILITY SHOULD ADVISE THE HUMAN RESOURCES
DEPARTMENT.
Employment Hotline (Voice Only):
623-773-7105
Human Resources (Voice/TDD): 623-773-7100
EOE M/F/D/V
AN EQUAL OPPORTUNITY EMPLOYER
OPORTUNIDAD DE EMPLEO CON DERECHOS IGUALES
8401 West
Monroe St, Suite 110 - Peoria Arizona 85345 - (623) 773-7100
- Fax (623) 773-7149 |
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