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Finance Department City of Peoria
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Customer Service Center
Telephone Number:
623-773-7160
Mailing Address
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For questions regarding weeds, trash, abandoned vehicles,
and other debris in your neighborhood, visit the Code
Compliance Page.
E-Mail Questions?
If you have questions about your
Utility Bill, including water, sewer and sanitation, or about Water Meters, or
Business Sales Tax, you may email your question to the following address.
CustomerService@
peoriaaz.gov
Customer Service
Center
Survey
Please take a moment to tell us how
we are doing by taking our
Customer Service Center Survey.
Note: The survey ID is 98KH996. The survey ID will already show
in the text box, so all you need to do his click the 'Submit'
button to begin the survey. |
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The Customer Service
section's responsibilities are to collect water, wastewater and
sanitation user's fees; process sales tax and business license
applications and issue licenses; process & verify sales tax
returns; initiate and process applications for new service and
termination of service; initiate service orders for delivery of
sanitation containers, meter installations, repairs and replacement,
water leaks, and process or investigate customer complaints; answer
and assist customers in person and over the phone, or by email.
CustomerService@peoriaaz.gov
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On-line Utility Account Access
This new web site enables
you to view account information, see current and past water usage and
pay your utility account.
https://myaccount.peoriaaz.gov.
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Establishing New Service
1. If you own the residence, we require
that you provide us with your escrow number, title company name and phone number, and your
closing date. This information can be provided over the phone. You will also be asked for
your social security number, place of employment, home & work phone numbers as well as
the date you want the services to be effective. Please call at least one day before you
want services to be initiated. Your first billing will reflect a one-time
$28.00 turn-on
fee.
2. If you are renting or leasing
a home in the City of Peoria, you will need to bring your signed
lease/rental agreement, a $200 deposit, and an application for services to our office.
You can click here to download an application for
services or complete the application when you arrive at our office. We ask that you
provide the following information on this application: Name(s) you want on the
utility account, social security number(s), place of
employment(s), home and work phone number(s). When you
arrive at our office, we will make a copy of the lease agreement, collect the
$200 (Deposit), process the service application, and schedule connection of
your service(s). Your first billing will reflect a one-time $28.00 account
set-up
fee. (Please note: the Application for Services form is a PDF
document, and requires Adobe Acrobat Reader to view and print. If
you need more information on PDF's, click here.)
Water Audit
To help you determine where most
of your water is being consumed, please complete our
Home Audit Form.
For your convenience, the form is also available in Spanish (Espa.”
Chasque aquí
para descargar la forma casera de la intervención en español
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Questions about your water bill?
Earn a credit up to $680 on your City
of Peoria Utility bill. Find out how by clicking here.
Water Fees: For most individual residential accounts, a base water charge of
$13.35
includes the first 1,000 gallons of water usage. Water usage that exceeds 1,000 gallons is
billed at the following rates:
from 2,000 to 5,000 gallons =
$1.45 per
1,000 gallons
from 6,000 to 10,000 gallons =
$2.61 per
1,000 gallons
from 11,000 - 25,000 gallons =
$3.14 per
1,000 gallons
all water usage exceeding 25,000 gallons is
$3.74 per 1,000 gallons.
Sales Tax: A City, County & State sales tax is
imposed on water fees at a rate of 9.60%.
State Water Quality Tax: A
mandated fee of $.0065 per 1,000 gallons of water usage for the preservation of water
quality is charged to your account and is paid to the State of Arizona monthly.
Sewer Fees:
Charges for residential sewer services are based on the monthly average water usage during
the previous December through March. Based upon this average, the rate changes with the
July bill each year. New residential customers receive a flat charge based upon the
average usage of a residence in the City of Peoria until a monthly average has been
established during the measurement period of December through March. Sewer charges for
commercial accounts include a base fee of $3.02 plus $2.28 per 1,000 gallons of water
usage.
Sanitation Fees:
A monthly charge of $14.56 is assessed for a 90 or 60 gallon container or manual pick up
account. Trash is picked up twice weekly and special pick ups are available at a charge of
$25.00 for every 15 minutes. Large commercial containers are available at various sizes
and prices. Please call us at 623-773-7160 for more information or visit the
Solid Waste Information Page.
Storm
Water Fee:
A Storm Water surcharge
of $1.00 is charged to each utility account. |
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