Organizational Strategic Plan (OSP)
Organizational Strategic Plan Intro Letter
A municipal government is a big, complex operation. The city of Peoria provides dozens of services, offers dozens of programs, and at any given time is building dozens of projects. With so many things happening all at once, it is easy for an organization like ours to feel a bit disconnected.
The Organizational Strategic Plan is a tool to reconnect the organization. It provides a common foundation upon which each department can develop particular goals, strategies and performance measures. It allows each employee insight into our long-term vision, organizational values and day-to-day service standards. It is a guide for how we will serve the community and our other customers, both inside and outside the organization.
As you read through the five focus areas: Customer Service; Information Sharing; Organizational Development; Sustainability; and Civic Engagement, I encourage each of you to think about how the work you do helps support these tenets and continuously strive for exceptional results.
Thank you to all who took the opportunity to participate and shape this plan. This is a plan that was developed 100% by city employees, for city employees – no outside consultants were used. It is thoughtful, it is strategic, and it is our future.
Carl Swenson, City Manager
